PRIVACY

Privacy Policy

Two Lips recognizes that your privacy is important. Two Lips privacy policy (“Privacy Policy”) discloses the privacy practices for Two Lips family of websites (collectively the "Site") as well as related products which may be offered through the Site, (collectively referred to as the "Products"). This Privacy Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below regarding your use of this Site.

You acknowledge that this Privacy Policy is designed to be read in connection with the Site Terms & Conditions, which is available at http://www.twolipsshoes.com/pages/privacy, and that by accessing or using our Site, you agree to be bound by the Site’s Terms & Conditions, as well as this Privacy Policy.

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by either: (a) sending a notice to the primary email address specified in your account; (b) placing a prominent notice on our site, or (c) updating any privacy information on this page. Your continued use of the Site and or services available through this Site after such modifications will constitute your acknowledgment of the modified Privacy Policy and your agreement to abide and be bound by that Privacy Policy.

If you have any questions about this Privacy Policy, please feel free to contact us at: info@twolipsshoes.com.

IMPORTANT: USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS & CONDITIONS, DO NOT USE THE SITE.

 

Personal Information

Two Lips’ Privacy Policy covers Two Lips’ treatment of personal or personally identifiable information that may be collected when you are on the Site and when you use Two Lips’ services. When you engage in certain activities on this Site, such as registering for an account, purchasing a product, or sending us feedback, we may ask you to provide certain information about yourself, include, but are not limited to, your first and last name, email address, mailing address (including zip code), telephone and facsimile numbers, and other identifying information. Additionally, when ordering products or services on the Site, you may be asked to provide a credit card number.

We may also gather certain information about you based upon where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both personal and an aggregated basis. This information may include the Website's Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using and your Internet Protocol ("IP") address.

Two Lips may collect personal information when you use certain services on the Site or when you visit cookie-enabled web pages. Two Lips may also log your IP address when you use the Site. We do not collect any personally identifiable information (“PII”) about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to purchase certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) sending us an email message; or (c) submitting your credit card or other payment information when ordering and purchasing products and services on our Site.

We will primarily use your personal information to provide product or service offerings to you. We will also use certain forms of information to enhance the operation of our Site, improve our internal marketing and promotional efforts, statistically analyze Site use, improve our product and service offerings, and customize our Site's content, layout, and services. We may use your personal information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site’s Terms & Conditions, and this Privacy Policy.

Finally, we may, from time to time, send you emails regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. We will send you these solicitations only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can "opt-out" by accessing your account online editing your account information to no longer receive such offers and mailings.

 

Cookies

Depending, on how you use our Site, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your name to welcome you back to our Site. We may use cookies to perform tasks such as: monitoring aggregate site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the products and services we make available to you.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.

 

Disclosure of Personal Information

Two Lips will not sell, trade, or rent, your personal information to others. We do provide some of our product and service offerings through contractual arrangements made with affiliates, service providers, partners, and other third parties ("Service Partners"). We and our Service Partners may need to use some personal information in order to perform tasks between our respective sites, or to deliver products or services to you. For example, you must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Site.

The use of your personal information by our Service Partners is governed by the respective privacy policies of those providers, and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other websites accessible through this Site including our Advertising and Service Partners have their own privacy policies and data collection use and disclosure practices. Please consult each Site's privacy policy. We are not responsible for the policies or practices of third parties.

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose personal information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

 

User Accounts

Two Lips allows users to set up customer accounts. You have the ability to edit your User Information at any time, and may delete your account at your convenience. Under no condition will Two Lips share your user account information with another individual, business or government entity, unless Two Lips is required to respond to court orders, subpoenas or other legal process.

We believe you should have the ability to access and edit the personal information that you have provided to us. You may change any of your personal information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this Site. You may also access and correct your personal information and privacy preferences by emailing or writing us at:

Two Lips
Attn: Privacy Compliance Officer
9237 San Fernando Rd.
Sun Valley, CA 91352
Email: info@twolipsshoes.com

Please include your name, address, and/or email address when you contact us.

We encourage you to promptly update your personal information if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.

PLEASE NOTE, AFTER YOU CHANGE OR ALTER ANY PERSONAL INFORMATION, TWO LIPS MAY, AS IT DETERMINES NECESSARY IN ITS SOLE AND ABSOLUTE DISCRETION, REQUIRE REVERIFICATION OF YOUR USER INFORMATION. AS A RESULT, YOU MAY EXPERIENCE DELAYS IN YOUR ABILITY TO USE THE SITE AFTER ANY SUCH CHANGE UNTIL TWO LIPS IS ABLE TO PERFORM ITS VERIFICATION.

 

Security

On the Site you can be assured that your personal information is secure, consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. We work hard to ensure that the data we collect is reliable, accurate, complete and current. We limit access to personal information only to specific employees, contractors and agents who have a reasonable need to come into contact with your information. Additionally, we also employ a number of physical, electronic, and procedural safeguards to protect personal information. Our secure servers and our data centers are protected by industry-standard encryption, and our servers reside behind firewalls and employ high-level password protection. Finally, access by you to your PII is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone.

In order to most effectively serve you, credit card transactions and order fulfillment are handled by established third party banking institutions and processing agents. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

Security Not Guaranteed. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the internet which are beyond our control; and (b) the security, integrity and, privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

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